“I imagine this occurred to Sir Edmund Hillary more than once looking up at the summit,” says Snow. “‘Oh, I’ll get to that; oh, it’s not that hard.’
Then you get up to about 28,000 feet and you can’t breathe. “It’s analogous to what’s happened here.
Everybody wants to get to the top of the mountain. Everybody wants to do this.
But that mountain is littered with a lot of corpses. And I think some of my coworkers over the years, smart people with great ideas, have really tried to do this.
the metaphor of language But I think we’re getting closer.”
Robert Saucier, CEO of table-game developer Galaxy Gaming, believes there is still some work to do. “There is a need for the casino operators to be able to have meaningful data,” he says.
“And I think the advantage that the slot department has over the table game department is that they have lots of data, and it’s highly accurate.
“The problem was that MindPlay was too much, too soon. I think that if it came in certain stages, it could have been more accepted. I also think that
we have realized that RFID is not the answer.
It serves a function in places like the cage, or the vault, or being able to verify that the chips are not counterfeit.
But I think that as far as being able to track play, and being able to use it to track patterns of play and specifically, to use with player tracking systems,
RFID is not robust enough or accurate enough to really give that picture.”
Both Snow and Saucier agree that the most promising technology in this area is currently being developed by Walker Digital Table Systems (WDTS).
Longtime gaming executive Steven Moore, who is president of the company, acknowledges there are still some hurdles to overcome,
and his company has to provide a product that satisfies three desires from casino management.
“Accuracy, efficiency, and integrity,” he says.
the metaphor of language “With our technology, there’s a 25 percent to 30 percent increase in game speed, there can be no collusion or cheating, or even dealer mistakes because of the accuracy of the system.
Payouts are always accurate.
So, if the game goes faster, the payouts are always accurate—because in table games, mispays are always in the cus- tomer’s favor.
It’s like giving them free play, which reduces hold percentage.
“So if you speed up the game, and you get rid of the free play through mistakes, the hold percentage gets driven massively up.
And then you add in all the efficiencies of watching that game, so the computer system manages and understands everything that’s going on, so you don’t have to have as many eyeballs on it. You save a lot on staff, as well.
Sometimes staff goes down from one supervisor per table in Asia, to four tables per supervisor.” WDTS acquired all the MindPlay intellectual property, so Moore understands how the process has evolved and that it’s a granular process.
“The parallel, we like to say, is the electric grid,” he says.
“When electricity was invented, the only use for it was to light a light bulb.
There may or may not have actually been an ROI on that, but it was exciting enough that people did that.
So right now we’re building the electrical grid for table games. The best applications that are going to ride on that, we haven’t even thought of yet.
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